Expedia and Hotels.com launch new search tools for disabled travelers

Expedia and Hotels.com have launched a unique suite of search tools designed to help disabled travelers find and book accessible accommodations.

Travelers in the U.S. can now visit Expedia.com to search for lodgings in the U.S. that offer accommodations including accessibility equipment for the deaf, accessible bathrooms, accessible paths of travel, Braille or raised signage, in-room accessibility, a roll-in shower and more.

Once a traveler finds suitable accommodations, they can request one or more of the specific accessibility features on Expedia.com’s online Reservation Page. The Expedia.com Customer Service team will review the request and contact the hotel to ensure that the specific traveler requests are met, and will contact the traveler directly to confirm the reservation or to offer to locate a similar room at an equivalent rate at another hotel.

Expedia.com’s call center has fielded approximately 500 requests per week utilizing this functionality since its initial rollout in August of 2009. Expedia.com offers more than 15,000 hotels that publish accessibility options.

“We are thrilled to offer this new functionality to our travelers,” said John Morrey, vice president, Expedia.com. “It was a much-needed part of the online travel booking process and we are proud to be able to meet the needs of disabled travelers who require accessible accommodations.”

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