Tourism Industry News

LOT Polish Airlines Successfully Launches ReShop, ITA Software`s Innovative Ticket Reprice/Reissue Feature

07/09/2009 11:16

ITA Software, Inc., the leading provider of innovative solutions to the airline industry, today announced that LOT Polish Airlines successfully launched ITA`s ReShop feature for repricing and reissuing airline tickets. The Polish airline is among the first of ITA`s international customers to take advantage of this functionality.

By automating what was once a complex, costly and error-prone process, ReShop enables LOT customers to change reservations online for wholly unflown and partially flown tickets within LOT`s Domestic Poland route system. Permissible changes to International itineraries will launch within weeks. Customers can easily manage the repricing and reissuing of their tickets themselves through the airline`s website, www.lot.com, as an alternative to using the airline`s call center.

"Leveraging ITA`s ReShop capability enables us to add another level of shopping sophistication to our online shopping engine, making it easier than ever for our customers to get the tickets they want," said Tomasz Kulakowski, director of sales and electronic commerce, LOT Polish Airlines.

 

Get the full story at: Reuters

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