Tourism Industry News

TripAdvisor Exposes Europe's Dirtiest Hotels

25/01/2011 09:12

LONDON, (PRNewswire/ -- After revealing only a few days ago the results of the Travellers' Choice Hotels Awards, which reward the best hotels in the world, TripAdvisor(R), the world's largest travel website*, today exposes Europe's ten dirtiest hotels, based on the feedback and ratings on hotel cleanliness of millions of TripAdvisor travellers.


The list of shame is dominated by just three destinations, with London, Amsterdam and Turkey's Aegean coast collectively responsible for Europe's ten dirtiest hotels. The two Turkish hotels top the list, followed by four properties each in London and Amsterdam.

"Despite the average overall rating for a property on TripAdvisor rising to four out of five, it is clear that a minority of hotels are still not delivering the minimum standard of experience travellers deserve, especially in relation to cleanliness" comments Emma O'Boyle, TripAdvisor spokesperson.

Turkey's Top For Dirt

    Turkey's popular Aegean coast is home to Europe's two dirtiest hotels.

    - Club Aqua Gumbet - The overall loser in this year's list of shame and
      described by one traveller as "not safe for humans" and by another as
      "hell on earth" one reviewer also warns of the "rat family" living at
      the hotel.

    - Altin Orfe Hotel - Taking runner-up spot, one TripAdvisor traveller
      describes this property as "a health hazard hotel" and another
      reviewer warns others to "enter at your own risk."


Look Out In London

One of the world's most popular tourist destinations, London is home to a plethora of world-class hotels, but four hotels in the capital city have made the list:

    - Cromwell Crown - A serial 'Dirty Hotels' offender, the Cromwell Crown
      came third in this year's European list with one recent traveller
      writing, "Absolutely the worst hotel I have ever stayed in." Other
      travellers warn of rodent bate placed around public areas, fungus in
      the bathrooms, bad smells and stained mattresses.

    - Corbigoe Hotel - Another repeat offender, this hotel is in fourth place
      with one recent guest claiming it was "the most disgusting room I have
      ever seen" and another calling the hotel a "dirty, filthy pit."

    - Park Hotel - At number five on the list this hotel is not a crowd
      pleaser. TripAdvisor user reviews include comments such as "absolutely
      disgusting, shouldn't be allowed to stay open", and "I've never seen a
      hotel so dirty."

    - Blair Victoria & Tudor Inn Hotel - Described by one recent TripAdvisor
      reviewer as "filthy and unsecure" and another as "a complete dive", one
      traveller warns fellow guests to simply "stay away!"


Grimy Side of Amsterdam

Amsterdam is home to four of Europe's dirtiest hotels. Hotel de Lantaerne, Hotel y Boulevard, Hotel Manofa and Hotel The Globe came sixth, seventh, ninth and tenth respectively.

Recent reviews on TripAdvisor for Hotel de Lantaerne include "this should be fumigated and demolished" and "the dirtiest hotel in history". While there is a worrying and recurring theme running through the reviews for Hotel Manofa - "free mice with every room" writes one guest, "dirty and mice in room" says another, with a third claiming they found, "a mouse in my bed."

"Despite the fact we are seeing average hotel ratings increase year on year, with the average rating on TripAdvisor now four out of five, the hotels on this list simply aren't keeping pace with the industry, and the repeat offenders should be even more ashamed," concluded TripAdvisor's Emma O'Boyle.

For a cleaner scene, check out TripAdvisor's 2011Travellers' Choice list of the world's and Britain's best hotels at

    Dirtiest hotels in Europe 2011:

    1. Club Aqua Gumbet - Gumbet, Turkey
    2. Altin Orfe Hotel - Icmeler, Turkey
    3. Cromwell Crown - London, England (SW7 4DX)
    4. Corbigoe Hotel - London, England (SW1V 2BH)
    5. Park Hotel - London, England (SW1V 2BP)
    6. Hotel de Lantaerne - Amsterdam, The Netherlands
    7. Hotel Y Boulevard, Amsterdam, The Netherlands
    8. Blair Victoria & Tudor Inn Hotel - London, England (SW1V 1QR)
    9. Hotel Manofa, Amsterdam, The Netherlands
    10. Hotel The Globe, Amsterdam, The Netherlands


Notes to Editors

TripAdvisor's list of the dirtiest hotels is according to traveller ratings for cleanliness on TripAdvisor. The list is based on candid traveller feedback specifically rating the category of hotel cleanliness from 1-5 (1 being lowest, 5 highest) in the hotel review form on the site. The top 10 dirtiest hotels had the very lowest cleanliness ratings on TripAdvisor.

To view user-generated photos for all of these hotels, visit

Add line re UGC photos posted on TA available?


TripAdvisor(R) Media Group, operated by TripAdvisor LLC, attracts more than 50 million unique monthly visitors* across 17 popular travel brands**. TripAdvisor-branded sites make up the largest travel community in the world, with more than 40 million unique monthly visitors***, 20 million members, and over 40 million reviews and opinions. The sites operate in 27 countries worldwide****, including China under TripAdvisor also operates TripAdvisor for Business, a dedicated division that provides the tourism industry access to TripAdvisor's millions of monthly visitors. The division includes Business Listings, which allows hoteliers to connect directly to millions of researching travelers, and Vacation Rentals, which helps property managers and individual home owners list their properties and showcase hotel alternatives.


TripAdvisor Media Group websites have been recognized as top travel resources in 2010 by Condé Nast Traveller, Good Housekeeping, TIME magazine and Travel + Leisure.

TripAdvisor and the sites comprising the TripAdvisor Media Group are operating companies of Expedia, Inc. (NASDAQ: EXPE).

TripAdvisor, Travelers' Choice and the TripAdvisor logo are trademarks or registered trademarks of TripAdvisor LLC in the U.S. and/or other countries. Other logos or product and company names mentioned herein may be the property of their respective owners.

(c)2011 TripAdvisor LLC. All rights reserved.

*Source: comScore Media Metrix for

** In addition to TripAdvisor, The TripAdvisor Media Group of websites includes:,,,,,,,,,,,,,, and

***Source: comScore Media Metrix for TripAdvisor Sites, Worldwide, August 2010

**** TripAdvisor sites operate in 27 countries worldwide:,,,,,,,,,,,,,,,,,,,,,,,,, and

For further information please contact:

Laurel Greatrix, TripAdvisor - +44(0)203-194-2150 / +44(0)777-801-3639 /

Source: TripAdvisor

For further information please contact: Laurel Greatrix, TripAdvisor - +44(0)203-194-2150 / +44(0)777-801-3639 /

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